Return and Refund Policy

At Nuprozone, we strive to provide our customers with the highest quality relaxation and wellness products. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your satisfaction.

Time

We understand that sometimes it takes time to determine if a product is right for you. That's why we allow up to 14 days for returns of products. Please contact our customer support team within this timeframe to initiate the return process.

Method of Refund

Once your return is received and inspected, we will refund the credit card used for payment. Please allow a few business days for the refund to be processed and reflected in your account.

Product Condition

In order to be eligible for a return, the item must be in new condition and in its original packaging. We cannot accept returns for products that have been used or damaged by the customer.

Refund Contact Information

If you would like to initiate a return or have any questions regarding our return and refund policy, please contact our customer support team at info@nuprozone.com. Our dedicated team is available to assist you and provide further instructions.

Charges

We want to make the return process as convenient as possible for our customers. That's why we provide a return slip and do not charge any restocking fees. However, please note that the customer is responsible for the return shipping costs.

Thank you for choosing Nuprozone for your relaxation and wellness needs. We value your satisfaction and are committed to providing exceptional customer service. If you have any further questions or concerns, please do not hesitate to contact us.

 

Refund contact info - Please E-mail us at info@nuprozone.com